Effective Date: 5/14/2025
Welcome to Twin Flame Therapist. Your privacy is very important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect both personally identifiable information (PII) and non-personal information when you interact with our site.
Personal information may include:
- Full name
- Email address
- Phone number
- Billing information
- Health-related information you voluntarily provide via contact forms or session intake
- Any other information you voluntarily provide during your use of our services
Non-personal information may include:
- IP address
- Browser type
- Device type
- Website usage data (via cookies and analytics tools)
2. How We Use Your Information
We use the information you provide to:
- Deliver therapy or coaching services
- Respond to inquiries and requests
- Process payments
- Provide relevant session materials and documentation
- Communicate appointment reminders and follow-ups
- Improve our website and services
- Comply with legal and ethical obligations
3. How We Share Your Information
We do not sell or share your personal information with third parties for marketing purposes. However, we may share data under the following circumstances:
- With service providers (such as payment processors or scheduling software) who help us operate our business
- If required by law or to comply with legal obligations
- In the case of emergency or if there is a risk of harm to you or others (per legal and ethical guidelines)
4. Out-of-Network Insurance Documentation
If you request documentation to submit claims to your insurance provider for out-of-network reimbursement, we will provide appropriate documentation upon request. You are responsible for confirming your coverage and submitting claims.
5. Data Storage and Protection
We use secure third-party platforms to store data, manage scheduling, and process payments. We take all reasonable steps to protect your information, including encrypted connections (SSL) and secure servers.
6. Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw consent at any time
- Request deletion of your records (subject to legal retention requirements)
- Ask how your data is being used
To exercise these rights, please contact us at:
Email: [Insert your email address]
Phone: [Insert phone number] (optional)
Cookies
Our website may use cookies to enhance user experience and analyze site usage. You can control or disable cookies through your browser settings.
Third-Party Links
This site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites.
Who we are
Our website address is: http://www.twinflametherapist.com
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in laws or our services. We recommend reviewing this page periodically. Changes are effective upon posting.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please reach out to:
Email: twinflametherapist@gmail.com